Eligibility: Products can be returned within 3 days of delivery.
To be eligible for a return:
The item must be unused, in the same condition you received it, and in the original packaging.
Proof of purchase (e.g., invoice or order confirmation) is required.
Non-returnable items:
Perishable goods (e.g., food items)
Personal care items
Customized or made-to-order products
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, the refund will be processed within 7–10 business days, and the amount will be credited to your original payment method.
3. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item, contact us at sales.southdeal@gmail.com within 48 hours of receiving the product.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the product was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
5. How to Initiate a Return or Refund
To request a return, refund, or exchange, please email us at:
📧 sales.southdeal@gmail.com
Include:
Photos & Video Must
Your order number
A description of the issue